Credit purchases
and refunds.

1. Packs and prices

There are two one-time purchase packs, with no subscription: 5,000 credits for R$50 or US$10 and 12,500 credits for R$100 or US$20. You choose the currency before checkout. The purchase is linked to the MotionLLM Assistant account used at checkout. Stripe shows the final amount and charged currency before payment confirmation. Exchange conversion and any card issuer fees may vary.

One credit covers one second of measured generation time, rounded up to a whole credit. Measurement starts after the model is ready; queueing and GPU preparation are not charged. The server limits each job to the lesser of the available balance and 200 seconds. It records the charge after a successful job. Failed jobs and jobs canceled while queued are not charged. Canceling after execution starts does not guarantee that the job stops or that no charge occurs.

2. Credit availability

Credits appear in your balance after payment confirmation. Cloud generation is available through the Unreal plugin to signed-in accounts with sufficient credits, subject to account standing and server job limits. The web portal manages your account and balance; generation starts in the plugin.

New accounts receive 250 welcome credits once, with no purchase or card required. They remain in your platform balance, are not a Stripe product, and have no cash value or refund. The bonus is granted when the new account's profile is created and may take a few moments to appear.

You do not need to buy credits to create an account. Purchases completed under an earlier version of these terms are evaluated under the conditions accepted for that purchase. See the October 8, 2026 terms for the preceding version.

3. Refund requests

You can request a refund by emailing yuri.vieira.a@gmail.com. Include the payment ID shown in your purchase history and your account email, if you have one. Do not send your full card details.

You may submit a request at any time, but a request does not guarantee an automatic refund. We will review the purchase under applicable law, considering service availability, any failures, and credits already used. When a refund is not legally required, we may approve or decline the request after review. These terms do not set a universal commercial request period or limit rights and deadlines under applicable law.

An approved refund will be requested through Stripe to the original payment method. For a full refund, the credits from that purchase will be removed from your balance. If your available balance is lower than the refunded credits, the difference will be recorded as a credit deficit, with no automatic cash charge. New purchases and jobs will be suspended pending account review. Partial refunds require individual review and balance adjustment. The time for the refund to appear on your statement depends on Stripe and your card issuer.

4. Payment and security

Payment takes place in Stripe's hosted checkout. MotionLLM Assistant does not receive or store full card numbers. The server updates your balance after a signed webhook confirms payment; returning to the portal from checkout does not, by itself, add credits.

5. Operator and contact

MotionLLM Assistant is operated by Yuri Vieira de Aguiar. For questions about purchases, balances, or refunds, email yuri.vieira.a@gmail.com. See also our Privacy Policy.